Frequently Asked Questions
Everything you need to know about shopping with Neerus
What is the standard shipping timeframe for domestic orders?
We typically process and dispatch orders within 24-48 hours. Depending on your location, your package will arrive within 3 to 5 business days.
How do I ensure I select the correct size for ethnic wear?
Each product page features a detailed size guide. We recommend measuring your bust, waist, and hips and comparing them to our chart, as ethnic wear sizing may differ from western apparel.
What is your return and exchange policy?
We offer a 7-day return policy for unused items with original tags intact. You can initiate a return or exchange through our online portal under the 'My Orders' section.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes.
Are the colors of the products accurate on the website?
We strive to represent colors as accurately as possible. However, due to photographic lighting and different screen resolutions, a slight variation of 5-10% may occur.
Do you offer international shipping?
Yes, Neerus ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and weight.