Returns & Exchanges Policy
At Neerus, we strive to ensure you love your ethnic wear, but if you are not completely satisfied, we offer a hassle-free return policy within 15 days of delivery. Please ensure that all items are unworn, unwashed, and retain their original tags and packaging.
Initiate Request
Log into your Neerus account, navigate to 'My Orders', and select the 'Return/Exchange' option for the specific item.
Pack the Product
Securely pack the garment in its original packaging along with the invoice and all brand tags attached.
Schedule Pickup
Our courier partner will visit your address within 48-72 hours to collect the return package at no additional cost.
Quality Check & Refund
Once the item reaches our warehouse and passes a quality inspection, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing